Step 1 – Branch (Level 1)

File a formal complaint with the branch manager / Nodal officer.

Usually resolved within 7 to 30 days.

Step 2 – Principal Nodal Officer (Level 2)

If your complaint remains unresolved or the reply is unsatisfactory, escalate to the bank’s Nodal officer.

Action: Submit the complaint through Registered post or via bank’s official website.

Email: agm@palaurban.bank.in

Name: Biju Narayanan

Assistant General Manager – Principal Nodal Officer

Pala Urban Co-operative Bank Ltd
Head Office, Pala
Pin – 686575

Step 3 – RBI Ombudsman (Level 3)

If you are still not satisfied with the resolution of your complaint, you can file a complaint with RBI Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.

File Complaint Online

OR

Write to CRPC in the below address:

Reserve Bank of India,
4th Floor, Sector 17,
Chandigarh – 160017
RBI Contact Centre – 14448